If your order is lost or damaged during the shipping process, you may be eligible to receive compensation. Compensation is only available to those who have purchased shipping insurance coverage and is dependent upon an investigation being completed. Our policy includes liability coverage of up to $100 on all orders.

The compensation amount will either be the value of the item, the insurance amount purchased at the time of mailing, or the insurance coverage included with the shipping service used - whichever is lowest. There is a maximum coverage of $7,500 available for your shipments.

Should your order be lost, an insurance claim must be filed within 90 days of shipment. After an investigation, compensation will be distributed within 45 days of the initial claim date.

If your product is being exchanged due to damage during the shipping process, please contact us within 30 days of receiving the package. Our shipping department will work with you directly. After reviewing the damage, we will send you a return label at no cost to ship the product back to us. When your damaged product arrives, we will ship out the new replacement product to you.

FAQS

Q: How much coverage can I purchase?
A: $7,500

Q: When can I issue a claim?
A: For lost/missing parcels: within 90 days of your shipment date. For damaged product: within 30 days after receiving said product.

Q: My product arrived damaged from the shipping process, what can I do?
A: Get in touch with us, and we will review your product. We can either refund you for the inconvenience or send you a replacement product.

Q: When will I get my compensation?
A: After an investigation, you will be issued compensation within 45 days of the initial claim date.

Q: How much does insurance cost?
A: Updated December 2023
Insurance costs:
$25 per $1,000 of coverage
$12.50 per $500 of coverage